TERMS
all sales are final, no refunds or exchanges at this time.we try to ship everything as fast as we can, but please allow up to 5 days for goods to get out the door.
Domestic shipments are all made via USPS.
International shipments are made via Fedex.
If a different carrier is request, please reach out 1 hour after your order is made and please reach out to info@quietmountaincafe.com with the subject line ‘SHIPPING CARRIER CHANGE REQUEST ORDER #’. please make sure to include your order number and do not respond to the order confirmation email or else it will be missed. Any additional charges for the change in carrier will be communicated to you and an invoice will be sent.
please make sure your address is correct when entered. Shipping labels are created automatically from the address entered.We are not responsible for the shipment after the label is made and it is with the shipping company. Please contact the Shipping Company with any address changes or questions
F.A.Q. (frequently asked questions)
1_How much is shipping?we ship everything at a flat rate price for both Domesitc and International orders.
Domestic (USA): $9 USD
International: $30 USD
We are constantly looking into alternatives to shipping costs, something we hope to update in the future.
We unfortunately can not control the price of shipping as it is determined by the Shipping Companies.
2_Will I recieve a shipping notification?
Yes! once the shipping label is created and your products have been packed, you will receieve you tracking number via email. USPS doesnt automatically show once they have picked up packages, so please allow up to 48 hours for the tracking number to update.
3_Do you have a cafe I can visit and pick up my order?
Unfortunately at this time we have no physical space, but potentially in the future. Be on the look out for our retail partner where you can shop for products in store.